TERMS AND CONDITIONS
1. Orders and Payments
All orders must be placed at least two weeks in advance.
Last minute orders may be accepted subject to availability and may incur additional charges.
Once payment is made, your order is automatically added to our calendar and confirmed for production.
Accepted payments include: Visa, Amex, MasterCard, Apple Pay and Interac e-Transfer.
2. Cancellations and Modifications
Changes to orders must be submitted at least one week before the scheduled collection or delivery date. Any late changes will not be accepted.
Cancellations made at least one week in advance are eligible for store credit. No refunds will be given.
3. Return and Exchange Policy
Due to the personalized nature of our products, no returns or exchanges are accepted.
If there is a problem with your order, please contact us within 24 hours of delivery or collection, so we can resolve the situation.
4. Food Allergies and Restrictions
Although we use high quality ingredients, we cannot guarantee that our products are free of traces of nuts, gluten or other allergens.
It is the customer's responsibility to inform us of any allergies or dietary restrictions when ordering.
5. Delivery and Collection
Delivery options are available for certain areas, at an additional cost. We serve the following areas: North Shore, Greater Montreal, and South Shore.
Orders can also be collected directly from our workshop located in Lorraine.
Concept Gâteaux declines all responsibility for any damage caused to the products after delivery or collection.
6. Design and Property Rights
All custom cake designs are the property of Concept Gâteaux.
We reserve the right to use photos of our creations for promotional purposes, unless you advise us otherwise.
For designs inspired by copyrighted works (e.g. movie characters), we create an original interpretation in order to comply with applicable laws.
7. Storage Conditions
Our products are handmade and preservative-free.
For optimum freshness, we recommend consuming your cakes within 24 to 48 hours of collection or delivery.
8. Force Majeure
In the event of unforeseen events (breakdowns, bad weather, etc.), Concept Gâteaux reserves the right to cancel or postpone an order. In such a situation, we will contact you to offer you a solution.
9. Confidentiality
Personal information collected as part of your order is used only to process your request and will not be shared with third parties.
10. Acceptance of Terms
By placing an order with Concept Gâteaux, you automatically accept all the terms and conditions mentioned above.